Frequently Asked Questions (FAQ
General Information
What is Silmi BD?
Silmi BD is an online shopping platform in Bangladesh offering a wide range of products, including electronics, fashion, health and beauty, home and kitchen, and sports and outdoor equipment. Our mission is to provide a convenient and enjoyable shopping experience for our customers.
How can I contact Silmi BD?
You can contact us via email at support@silmibd.com, by phone at +8801712063529, or visit our office at Payra Chattar, Rangpur. Our customer support team is available to assist you with any queries or concerns.
Account and Registration
How do I create an account?
To create an account, click on the "Sign Up" button at the top right corner of our homepage. Fill in the required details, including your name, email address, and a password. Once you submit the form, you will receive a confirmation email. Click the link in the email to activate your account.
What should I do if I forget my password?
If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions on how to reset your password.
How can I update my account information?
To update your account information, log in to your account and go to the "My Account" section. Here, you can update your personal details, shipping address, and payment information.
Orders and Payments
How do I place an order?
To place an order, browse our product categories and select the items you wish to purchase. Add them to your cart, proceed to checkout, and follow the instructions to complete your order. You will receive a confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, mobile banking, and cash on delivery. All transactions are processed securely to ensure your payment information is protected.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. Once an order is processed and shipped, it cannot be modified or canceled.
Shipping and Delivery
What are your shipping options?
We offer standard and express shipping options. The available shipping methods and their costs will be displayed at checkout based on your location and the size of your order.
How long does delivery take?
Delivery times vary depending on your location and the selected shipping method. Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days. You will receive a tracking number once your order is shipped.
Do you offer international shipping?
Currently, Silmi BD only ships within Bangladesh. We are working on expanding our shipping options to include international destinations in the future.
Returns and Refunds
What is your return policy?
We accept returns within 7 days of delivery, provided the items are unused, in their original packaging, and accompanied by a receipt or proof of purchase. To initiate a return, contact our customer support team.
How do I return an item?
To return an item, contact our customer support team to request a return authorization. Once approved, you will receive instructions on how to send the item back to us. Please ensure the item is securely packaged to avoid damage during transit.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund. Refunds are typically issued within 5-7 business days and will be credited to your original payment method.
Promotions and Discounts
How can I find out about promotions and discounts?
Sign up for our newsletter to receive updates on the latest promotions, discounts, and special offers. You can also follow us on social media for the latest news and deals.
How do I apply a discount code?
To apply a discount code, enter the code in the "Discount Code" field at checkout and click "Apply." The discount will be applied to your order total.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order. If you have multiple codes, choose the one that offers the best value for your purchase.